Airport Terminal Operations and Performance Management

Introduction

• Airports are complex systems with sophisticated operations that ensure a smooth travel experience for passengers.
• This course will provide participants with a comprehensive understanding of the many aspects required in the processing of passengers transiting through an airport and the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience.

Objectives

On completion of this course participants will be able to:

• Understand the terminal design categories and the advantages and disadvantages of each
• Understand the roles and responsibilities associated with human resource at the airport.
• Gain job-skills for careers in airport management, passenger handling and airport operations
• Understand the complex service delivery chain within airports.
• Describe the tools used by airport operators to improve customers’ airport experiences and satisfaction.
• Explain key ICAO standards and recommended practices that relate to terminal and landside operations.
• Gain an understanding of performance measurement tools and how they can be used to improve the airport terminal overall performance.

Who Sould Attend

• Airport managers
• Airport Personnel and affiliated organizations tasked with operational security responsibilities within an airport.
• Quality Managers and specialists. • Personnel from the Departments of Transportation and Civil Aviation Authorities. • Operations and station managers. • Airport
• Designers and engineers. • Airport operation managers and staff. • Airline Station Managers and staff. • Duty managers. • Safety and Compliance Managers and staff. • Security Agency Managers and staff. • Aerodrome inspectors and auditors.

Course Content

• Module 01: Major Terminal Design Concepts.
• Module 02: Functions of the Passenger Terminal
• Module 03: Terminal Building Facilities
• Module 04: Capacity and level of service (LOS)
• Module 05: Landside Operations
• Module 06: Airport Cost
• Module 07: Structure Overview
• Module 08: Aeronautical and Non-aeronautical Revenue
• Module 09: Principles of (ACDM)
• Module 10: Aspects of Sustainability within the Airport Operations
• Module 11: Challenges Ahead Airport Industry
• Module 12: Airport Key Performance Indicators and Operational Efficiency

Prerequisite

• All airport managers and personnel responsible for terminal and landside operations.
• Airport Customer Service and Quality Assurance Managers, supervisors, and staff
• Duty managers

Location

Course Code

Course Duration

this course is not planned Request Now