Airport Terminal Operations and Performance Management
Introduction
- Airports are complex systems with sophisticated operations that ensure a smooth travel experience for passengers.
- This course will provide participants with a comprehensive understanding of the many aspects required in the processing of passengers transiting through an airport and the knowledge to optimize airport terminal and landside operations and provide a positive passenger experience.
Objectives
On completion of this course participants will be able to:
- Understand the terminal design categories and the advantages and disadvantages of each
- Understand the roles and responsibilities associated with human resource at the airport.
- Gain job-skills for careers in airport management, passenger handling and airport operations
- Understand the complex service delivery chain within airports.
- Describe the tools used by airport operators to improve customers’ airport experiences and satisfaction.
- Explain key ICAO standards and recommended practices that relate to terminal and landside operations.
- Gain an understanding of performance measurement tools and how they can be used to improve the airport terminal overall performance.
Who Sould Attend
- Airport managers
- Airport Personnel and affiliated organizations tasked with operational security responsibilities within an airport.
- Quality Managers and specialists. • Personnel from the Departments of Transportation and Civil Aviation Authorities. • Operations and station managers. • Airport
- Designers and engineers. • Airport operation managers and staff. • Airline Station Managers and staff. • Duty managers. • Safety and Compliance Managers and staff. • Security Agency Managers and staff. • Aerodrome inspectors and auditors.
Course Content
- Module 01: Major Terminal Design Concepts.
- Module 02: Functions of the Passenger Terminal
- Module 03: Terminal Building Facilities
- Module 04: Capacity and level of service (LOS)
- Module 05: Landside Operations
- Module 06: Airport Cost
- Module 07: Structure Overview
- Module 08: Aeronautical and Non-aeronautical Revenue
- Module 09: Principles of (ACDM)
- Module 10: Aspects of Sustainability within the Airport Operations
- Module 11: Challenges Ahead Airport Industry
- Module 12: Airport Key Performance Indicators and Operational Efficiency
Prerequisite
- All airport managers and personnel responsible for terminal and landside operations.
- Airport Customer Service and Quality Assurance Managers, supervisors, and staff
- Duty managers