Safety Management in Cabin Crew Operation Training

Introduction

• Cabin safety contributes to the prevention of accidents and incidents and protection of the aircraft’s occupants, through proactive safety management, including hazard identification, safety risk management and the increase of survivability in the event of an emergency situation. Traditionally, the role of cabin crew members focused on the evacuation of an aircraft in the event of an accident. However, cabin crew members also play an important proactive role in managing safety, which can contribute to the prevention of incidents and accidents. This course is necessary to prepare cabin crew members to conduct their safety and security-related tasks during normal day-to-day flights and essential to enable them to recognize and act on any abnormal or emergency situation.

Objectives

• To provide for a competency-based approach to cabin crew safety training so that cabin crew members could be proficient to perform their tasks, and with the goal of establishing a baseline for cabin crew competencies. This course presents cabin crew safety training using a competency-based approach.
• It provides guidance on the different aspects that a State should consider when establishing and improving its State safety programme, as well as when accepting and overseeing an operator’s safety management system, to ensure both encompass cabin operations and cabin safety-related areas of commercial air transport as part of overarching safety management activities.
• Working as cabin crew for a major airline is an exciting and challenging experience. In addition to jetting off to exotic destinations, the job also requires a high degree of responsibility and specialization to ensure the safety and comfort of passengers in line with industry regulations. This course is ideal for young professionals looking to get a head start in the profession, introducing the skills and responsibilities expected by the world’s leading airlines. Special emphasis is given to customer service and procedures for handling unusual situations during  flight, with the final module of the course giving useful tips for completing the recruitment process.

Who Sould Attend

• • Staff involved in oversight and administration of dangerous goods by air • Aviation Safety Inspectors • Dangerous Goods Specialists • Flight Operation Managers and Supervisors • Airport operations Managers and Supervisors
• • Duty officers dealing with safety issues on a daily basis
• Cabin Crew
• Officers and Staff • Airport Safety Managers
• • This course is for Aviation Safety Inspectors tasked with certification of air operators. • The course may also be beneficial to AOC Post Holders and Compliance Auditors within the aviation regulatory requirements.

Course Content

• 1) ICAO Cabin Safety Programme
• 2) Overview of Cabin Safety
• 3) ICAO Requirements related to Cabin Safety
• 4) The Need for Civil Aviation Cabin Safety Inspectors
• 5) Role of the Cabin Safety Inspector
• 6) Critical Incident Response Programme for Cabin Crew
• 7) Human Performance and Cabin Crew
• 8) Dangerous Goods
• 9) Approval and Use of Child Restraint Systems
• 10) Cabin Crew Fatigue Management
• 11) Portable Electronic Devices
• 12) Minimum Number of Cabin Crew Members on Board
• 13) Ratio of Cabin Crew Members To Floor-Level Exits
• 14) Passenger and Cabin Crew Brace Positions
• 15) Cabin Electronic Flight Bags
• 16) Trafficking in Persons
• 17) Why is ICAO involved in the issue?
• 18) What can States do to help?
• 19) Digital Learning

Prerequisite

• General knowledge of: national regulations applicable to cabin crew and cabin safety; cabin crew training design and implementation; and oversight of approved cabin crew training programmes.

Location

Course Code

Course Duration

this course is not planned Request Now